December 4, 2010

AVG Fix for Win 7 64 Bit Customers Now Released


AVG Logo

  AVG released fix for Windows 7 64 Bit customer. AVG has identified a potential conflict between one of our recent updates (3292) and a significant number of systems running on the Windows 7 64 bit platform.AVG regrets any inconvenience this is causing our customers and we are working quickly to resolve this issue. AVG has pulled down the update and will release a program to make the fix automatically shortly.

In the interim, AVG encourages our Windows 7 64bit customers to do the following:

  • As the definitions update file was removed from the update servers, users who are running Windows 7 and have not downloaded and installed this update [3292] are ok.
  • Users who have downloaded the update and not yet rebooted their system at the prompt are advised to visit update.avg.com/softw/10/update/fixcorex3.exe, run the .exe file, and reboot your computer to have the issue fixed automatically.
  • Users who have downloaded the update and applied the system restart should follow the instructions provided on our website: forums.avg.com/ww-en/avg-free-forum?sec=thread&act=show&id=132999#post_132999 or www.avg.com/faq?num=4079

If the above mentioned steps did not resolve the issue, please use one of the following contacts:

  • Home and Free products:24/7 support +1-877-367-9933
  • Business products: 9:30am-6:30pm EST +1-828-459-5436 or skype: avg-nc
  • You can also email us at [email protected].

PRESS RELEASE

0comments:

Post a Comment

Related Posts with Thumbnails