May 26, 2011

Skype goes down, App’s Crashing for many (Updated)


Skype goes down

Just few minutes ago, Skype goes down for everyone and still down.. with many users all over the world unable to use the service using their desktop clients or not able to access the Skype website.

Skype also tweeted about this problem:

Some of you may have problems signing in to Skype and making calls. We’re investigating and hope to have more details to share soon.

Skype is right now investigating the problem and we will have more details 'soon'.

Skype website down

Update: Skype identified the problem and rolling out fix.

Update: If you’re using Skype on Windows or a Mac, follow these instructions, which should allow you to sign in again:

Windows Vista and Windows 7

1. Close Skype.

  • Right-click the Skype icon in the system tray (at the bottom right of the screen)
  • Choose Quit.

2. Ensure that “Show hidden files and folders” is switched on.

  • Click Start, type run and press Enter.
  • Type control folders and click OK.
  • Select the View tab and ensure relevant entry is enabled.

3.    Locate the shared.xml file.

  • Click Start, type run and press Enter.
  • Type %appdata%\skype and click OK.
  • Delete the shared.xml file.

4.    Restart Skype. The shared.xml file will be recreated.

Windows XP

1.    Close Skype.

  • Right-click the Skype icon in the system tray (at the bottom right of the screen)
  • Choose Quit.

2.    Ensure that “Show hidden files and folders” is switched on.

  • Click Start and then Run…
  • Type control folders and click OK.
  • Select the View tab and ensure relevant entry is enabled.

3.    Locate the shared.xml file.

  • Click Start and then Run…
  • Type %appdata%\skype and click OK.
  • Delete the shared.xml file.

4.    Restart Skype. The shared.xml file will be recreated.

Mac OS X

1. Quit Skype.
2. Go to the folder ~/Library/Application Support/Skype/
3. Delete the file shared.xml (it will be recreated once you open Skype again, this is fine).
4. Start Skype.

Please note that the ~ sign means your home folder. You can find your home folder by opening Finder and selecting Go > Home from the menu bar or pressing Command (Apple), Shift and H keys at the same time.

Update:

Linux

1. Go to the following folder:

    /home/YourLinuxUserName/.Skype

2. Delete the file shared.xml.

3. Restart Skype.

Remember: The Skype folder is a hidden folder - please check Show hidden files in your file browser to view and access it.

Update: Looks like Skype is back to Normal. Are you still having problem with Skype?

 

 

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