AVG released fix for Windows 7 64 Bit customer. AVG has identified a potential conflict between one of our recent updates (3292) and a significant number of systems running on the Windows 7 64 bit platform.AVG regrets any inconvenience this is causing our customers and we are working quickly to resolve this issue. AVG has pulled down the update and will release a program to make the fix automatically shortly.
In the interim, AVG encourages our Windows 7 64bit customers to do the following:
- As the definitions update file was removed from the update servers, users who are running Windows 7 and have not downloaded and installed this update [3292] are ok.
- Users who have downloaded the update and not yet rebooted their system at the prompt are advised to visit update.avg.com/softw/10/update/fixcorex3.exe, run the .exe file, and reboot your computer to have the issue fixed automatically.
- Users who have downloaded the update and applied the system restart should follow the instructions provided on our website: forums.avg.com/ww-en/avg-free-forum?sec=thread&act=show&id=132999#post_132999 or www.avg.com/faq?num=4079
If the above mentioned steps did not resolve the issue, please use one of the following contacts:
- Home and Free products:24/7 support +1-877-367-9933
- Business products: 9:30am-6:30pm EST +1-828-459-5436 or skype: avg-nc
- You can also email us at updateissuehelp@avg.com.
PRESS RELEASE
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